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Dash has a web client: a page you open in your browser to chat with your agents. There’s nothing to install. It works anywhere you have a browser and an internet connection, and it uses the same remote access your phone uses to reach your HQ.
The web client is a separate address from Desktop. Desktop still runs on the machine with your agents; the web client is a page hosted elsewhere that you can open on a laptop, a shared computer, or a phone browser.

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Before you start

The web client needs your HQ to already be set up for remote access. If you haven’t done that yet, follow Remote Access first — sign in to Dash from Desktop, create your HQ, and confirm it shows HQ ready at followed by your address.

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Sign in and chat

1

Open the web client

Go to the web client’s address (your organization gives you this link — it looks something like https://app.<your relay domain>).
2

Sign in with a passkey

Sign in using a passkey — the fingerprint, face, or device unlock your browser already offers. There’s no password to remember.
3

Pick your HQ

If you have more than one HQ, choose the one you want to chat through. The web client remembers your choice on this browser next time.
4

Start chatting

Open a conversation, or start a new one, and chat with your agent the same way you would in Desktop or the phone app.
Conversations you have here are the same ones you see in Desktop and on your phone. Anything you send from the web client shows up everywhere else too.

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Approve this device

If your account already has an iPhone or iPad signed in to Dash, a new browser needs that device’s approval before it can chat — this keeps someone who only has your passkey from reaching your agents without you noticing. Instead of chatting right away, you’ll land on a screen headed Approve this device, with the message:
Waiting for approval — scan this code with the Dash app on your phone.
Open Dash on your phone, go to Settings, tap Approve a device, and scan the QR code shown here. A confirmation screen on the phone names this browser and HQ — tap Approve, and this page continues automatically within a few seconds. Accounts with no iPhone or iPad signed in yet skip this step entirely: sign-in goes straight to your HQ list, exactly as before. The moment your first Dash for iOS device signs in, every new browser session after that needs approval. If the request times out or is turned down instead, you’ll see one of:

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Manage your devices

Open Devices in the web client to see every browser that’s signed in and connected to this HQ. Click Revoke next to any browser you no longer recognize or use — for example, a shared or public computer. Revoking your own current browser signs it out immediately and sends you back to the HQ picker.

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Troubleshooting

Revoking a browser’s access stops it from reaching your agents immediately — if that browser has a chat open, it disconnects there and then rather than at its next request. It does not change any other device’s access, and your conversations stay exactly where they are.